Famous Footwear Sucks Customer Reviews and Feedback

From Everything.Sucks

Famous Footwear is a nationwide chain of retail stores in the United States dealing in branded footwear, generally at prices discounted from manufacturer's suggested prices. The chain is currently a division of the St. Louis-based Caleres and maintains more than 1,125 storefronts in 2010.

Kara an upset customer shares her experience, "I ordered a pair of shoes from Famous Footwear online store and when I received them they had obvious signs of being previously worn. There were scuff marks on the bottoms of the shoes and dirty from being worn and walked around in. Not only that but, they had a strong odor of cigarette smoke. So now I'm left with driving to the closest store which is 45 minutes away to return them or pay to have them shipped back."

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Former Employee - Assistant Manager says

"poor management and poor pay"

Former Employee - Assistant Store Manager says

"Lack of care for employee safety or happiness"

Former Employee - Retail Sales Associate says

"- Increases anxiety - Depression - Makes you cry in your car before work - Borderline emotionally abusive"

Former Employee - Store Manager says

"District management is all about making goals and doesn't care about anything else. Your opinion does not matter and if you speak your mind and will be let go"

says

"No staff in store. No payroll hrs. Unreasonable expectations because there is lack of leadership To many tasks when you spend most of your day behind the registers because your alone till 3pm No bathroom break because your alone"

Former Employee - Store Manager says

"This company does not check criminal backgrounds on their employees therefore leading to crime from within. As a manager you are held responsible for stealing. Not advisable to work for this employer."

Current Employee - ASM- Assistant Store Manager says

"Awful District Manager, thieves, long holiday hours"

Former Employee - Assistant Manager says

"Working all the time- including discount Dealing with mean customers Staying late after close because of customers Not enough time to finish tasks A lot of responsibilities on your plate"

Former Employee - Associate says

"they don’t train you nor tell you the important parts of what you should do working there, like schedule wise you have to call in every Friday which is something that they never mentioned to new hires and blamed it on them for not having read the booklet given to them even though the majority of the booklet is just about having good character and whatnot, just go to another job don’t waste time here"

Former Employee - Assistant Store Manager says

"Force you to sign up people for their reward program by falsifying information. Once regional manager comes they point it to the newbie and you get fired. Make you write a paper of what they want you to say (even though it's your statement) tarnish your reputation."

material handler (Former Employee) says

"Management is poorly run employees safety was horrible a lot of management employee Theft management excommunicated no one appreciate your hard work effortsDiscountsEmployee safety"

Assistant Manager (Former Employee) says

"Management will tell you to do something one day and get in trouble for doing it the next day. This company does not work with you when it comes to day’s off or using sick/vacation hours, all they care about is the money in their pocketGood retail experienceNot a good work environment"

Sales Associate (Former Employee) says

"I only stayed at my job because I liked my managers I barely got hours even though I would try to cover at different stores. Only got a $1 raise after being there for 2 years. Management does not care about their employees."

Associate Manager (Former Employee) says

"This company is only worried about the corporate workers. They closed all stores during the Covid-19 outbreak. Before closing the stores they made it seem like they were going to freeze our jobs and when we opened back up we would still have a job. Well on the first day of our states "stay at home" order went into affect we had a one way conference call, the regional manager telling all of his hourly employees including their full-time hourly managers that they were terminated. And that the store managers on salary would have their jobs put on stand by and or frozen, with no pay. So if your looking for a job that cares about their employees this is not the company for you."

Assistant Manager (Current Employee) says

"Your store and your coworkers could be okay. When it comes to management and upper management, they need a whole clean up! This DM is so unprofessional"

Associate Store Manager (Former Employee) says

"Worst company to apply to. They dont give you the opportunity to grow or even try and help you. Worst customer service from managers and associates as well."

Sales Associate (Former Employee) says

"They fire you and not tell you nothing at all best worker they had and they did some dumb stuff and never said nothing but I don’t care imma show them what I’m about from a new and improve job"

Assistant Manager (Former Employee) says

"Usually your job description would never be correct when working in the field. You would be required to do more that what you title is, meaning that you would be doing your boss work more than half the time"

Return shipping (Current Employee) says

"These folks are the epitome of whats wrong with America and thier goal is to make YOU the example. Its like kissing someone with mono and expecting not to get the bad end of it...RUN!"

Store Manager (Former Employee) says

"worst place I've ever worked, they don't care about their people they will work you 14+ days in a row 60+ hours a week. would not redemand this comanyNothingOverworked, underpaid"

SALES ASSOCIATE (Former Employee) says

"very unprofessional. didn't learn anything and managers very strict. they wouldn't give me breaks. they would keep me in just one section. they did not teach me how use the registers even after I told them that I was interested working in the register. the hardest part working there was not getting along with the mangers and standing for a long period of times with no break."

Assistant Store Manager (Former Employee) says

"Famous footwear is a terrible company to work for. Every location’s pay varies. One store manager can make twice as much as another store manager despite experience. The pay for assistant store managers, who basically do the store managers job, is an absolute joke. Regional and corporate management is a sexist nightmare. Men are consistently paid hirer than women at famous footwear. all in all it’s just a bad work environment.30% discount. That’s it.Everything. No work-life balance, store managers are lazy, pay is a joke."

Assistant Manager (Former Employee) says

"I worked for famous footwear for 2 yrs. There was never any room for advancement. The district manager played favorites and hardly ever came to the store. She never praised us on how good of a job we did only focused on the negatives. Never had enough hours for the amount of worked they wanted done.NoneA lot"

ASSISTANT MANAGER (Former Employee) says

"These store are poorly managed and understaffed. Pay is not competitive and lack of bonuses for hitting goals really doesn't help to motivate. Also very lacking in quality product."

Loader (Former Employee) says

"I worked here doing loading in the shipping department and it was an absolute nightmare. I've been in a number of warehouses and this is by far the most horrendous job I've ever taken. There was so much dirt and dust inside the trailers, dangerous techniques to get things to work properly, and even massive spider webs covering conveyor belts. THE SHIPPING SUPERVISOR was a complete clown, quick to tell us what we did wrong but never to assist with anything we needed. That same supervisor would even speed through safety topics and meetings, sometimes with half the employees missing, just so everybody can get back to work. This company is looking to cut corners and try to save as much money as possible; they couldn't even provide me with basic PPE, despite requesting it numerous times. I'd recommend staying far away from here"

Sales Associate (Former Employee) says

"I started working here and got 40 hours the first week then less then 5 the next, the managers treat you terribly, it was a very very slow placed job and is hard to find things to do. I would not recommend this job to anyone."

Associate Manager (Former Employee) says

"One of the worst places I have ever worked in my life. Management is a joke. There is no upward mobility. All they care about is senority within the company"

FULL TIME ASSISTANT MANAGER (Current Employee) says

"This company is awful, terrible work environment. No creative ability, or focus on company goals. This company is worth 2.8billion dollars yet the sales associate on average have 3-6 hours a week. The payroll is a very big concern. The stores don’t have enough employees and every little detail is forced on the assistant managers. The store managers don’t have any drive"

Potential candidate (Former Employee) says

"Please see above for the truth about this place. Its a joke. You will get let go faster than your paper work is processed. They also discriminate by age."

Sales Associate (Former Employee) says

"Worked there for maximum of 3 months. The training wasn’t there at all, they didn’t update schedules so You would call on Thursdays to get it but they wouldn’t have it posted yet still. Paid above minimum wage but don’t fall for it because they won’t give you hours and you’ll have to beg for hours. They wouldn’t have any fun at all, nobody was allowed to have each others numbers and we weren’t allowed to have fun during work days, came to the point where we talked through our microphones just to have a conversation not involving work. Had to be a personal assistant to the manager(would send me to Starbucks and Panda Express for food) just don’t be fooled by the started pay, you won’t get trained properly and will be crying when you can’t pay the bills.DiscountsManagement, zero hours"

Ken says

"First, I want to say I've been buying your product for years. Today I placed an online order for 2 pairs of shoes. When I finalized the purchase a pop-up saying there was a technical error, try again later came up. A few hours later, while checking my bank account balance, I noticed I had been charged 5 times for the order I tried to make. I called up your online support and was told there is no order in my name at all, and to call my bank. My bank told me there's nothing I can do since the 5 charges are in-process. I have to wait and see if they clear and then I can dispute them. I called your customer service back again to let them know this. After waiting 20 minutes on hold the phone picked up and instantly disconnected and went to a survey asking how well you guys did solving my problem. I called again (another 20 minutes) and again was told nothing at all could be done. Basically sorry, but just deal with it. Then to add insult to injury I get an email saying there's items in my cart that I haven't paid for yet... really??? It's a holiday weekend and now I have less then $50 in my account until who knows when because you have kidnapped my money. I've been a steady customer for years, even before I became a member. I will never buy ANYTHING from you again! The best customer service can do is say sorry. I can't believe there's absolutely nothing that can be done for any kind of attempt at making this right. Ridiculous!"

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